Target Participants: Management and supervisory staff

 

Suggested Class Size: 25

 

Duration: 09:00 – 17:00

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Objective: To enhance workplace conflict prevention and handling skills, in order to nurture a more harmonious and effective work environment

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Highlights of the Program

1. Nature, sources and consequences of workplace conflicts

2. Conflict prevention: enhance interpersonal skills and communication skills

3. Four major types of conflicts, and how to deal with them

4. Deal with conflicts based upon behavior styles of counterparts

5. Theme video sharing - Learning the CALM Conflict Management Model

6. Group discussion

7. Role play practices in a variety of real case scenarios

8. How to coach staff to formulate improvement plan

對象：督導及管理人員

 

建議每班人數：25人

 

時間：09:00 – 17:00

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培訓目的：學習掌握如何預防及化解工作間的衝突，從而營造更和諧及有效率之工作環境。

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課程內容簡介

1. 工作間衝突的性質、原因、及不良後果

2. 預防衝突：改善人際關係及溝通技巧

3. 衝突的四大種類，以及如何採取相應方法處理衝突

4. 因應對方的行為風格處理衝突

5. 主題短片分享 – 學習應用CALM衝突處理方法

6. 小組討論活動

7. 真實個案角色扮演練習

8. 應用教練技巧引導員工改善